Privacy Policy

Welcome to tm999. This Privacy Policy describes how tm999 ("we", "us", or "our") collects, uses, stores, and discloses information about users ("you") of our website at https://tm999.pro and any related services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy applies to all users of tm999, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your data responsibly and maintaining the trust you place in us each time you log in, make a deposit, or enjoy our cricket betting, live casino, and slots offerings. This Platform is intended for adults aged 21 and above only.

1. Who We Are

tm999 is an online gaming and sports betting platform serving the Bangladesh market. Our platform offers cricket betting, live casino games, slots, and crash games. For privacy-related enquiries, please contact us at the email address provided at the bottom of this page.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. We reserve the right to amend this Policy at any time. Continued use of the Platform after an updated Policy is posted constitutes acceptance of the revised terms.

2. Information We Collect

When you register an account, use our services, or contact our support team, we may collect the following categories of personal data:

• Identity data: full name, date of birth, gender, and government-issued identification documents for age and identity verification (21+ requirement).
• Contact data: email address, phone number, and residential address (city/district within Bangladesh).
• Financial data: payment method details (bKash account number, Nagad number, Rocket number, Upay reference, Visa or Mastercard details), transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type and version, device type, operating system, session timestamps, and pages visited on the Platform.
• Usage data: betting history, game preferences, bonus usage, wagering activity, and responsible gaming settings you configure on your account.
• Communications data: records of correspondence with our support team, including live chat transcripts and email exchanges.

3. How We Use Your Information

tm999 uses your personal data only for the specific purposes outlined below. We do not use your data for any purpose that is incompatible with these stated aims:

• Account creation and management: to register and maintain your tm999 account, verify your identity, and process your login requests securely.
• Transaction processing: to handle deposits and withdrawals via your chosen payment method — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — quickly and accurately.
• Platform improvement and personalisation: to analyse usage patterns, identify popular games such as cricket betting and BPL markets, improve site performance, and tailor the experience to your preferences.
• Legal compliance and fraud prevention: to meet regulatory obligations, detect suspicious activity, prevent money laundering, and comply with anti-fraud and know-your-customer (KYC) requirements.

4. Cookies and Tracking Technologies

tm999 uses cookies — small text files placed on your device — and similar technologies such as web beacons and local storage to operate the Platform effectively. We use the following types of cookies: (a) Essential cookies, which are necessary for the Platform to function and cannot be disabled; (b) Analytical cookies, which help us understand how players use the Platform so we can improve it; (c) Preference cookies, which remember your settings such as language and display options.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may prevent certain features of the Platform from working correctly. We do not use cookies to serve third-party advertising or to profile you for commercial sale to external parties.

5. How We Share Your Information

tm999 does not sell, rent, or trade your personal data. We may share your information with the following limited categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: we share the minimum necessary financial data with payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to complete your requested transactions. These partners operate under their own privacy and security standards.
• Technology and service providers: third-party vendors who assist us in operating the Platform (e.g., cloud hosting, analytics, fraud detection) may process data on our behalf under strict contractual data-protection obligations.
• Legal and regulatory authorities: we may disclose your data to law enforcement or regulatory bodies when required by applicable law, court order, or to protect the rights, property, or safety of tm999 or its users.
• Fraud and security investigations: where necessary to detect, prevent, or address fraud, security incidents, or technical issues affecting the Platform or its users.
• Business transfers: if tm999 undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you of any such change via a notice on the Platform.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable law, regulatory guidance, and our internal data governance policies. In practice, this typically means we hold transactional and identity data for a minimum of five (5) years from the date of your last account activity, in line with standard financial record-keeping requirements.

When the retention period expires, we securely delete or anonymise your personal data so that it can no longer be linked back to you. You may request earlier deletion of your account and associated data by contacting our support team, subject to any legal obligations that prevent us from complying immediately.

7. Security Measures

tm999 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for data at rest, strict role-based access controls for our internal teams, regular security audits and vulnerability assessments, and multi-factor authentication for administrative access. While we apply industry-standard protections, no system connected to the internet can be guaranteed to be completely secure. We therefore encourage all players in Bangladesh — whether in Dhaka or Chittagong — to use strong, unique passwords for their tm999 account and to report any suspected unauthorised activity to our support team immediately.

8. Your Rights

As a user of tm999, you have the following rights concerning your personal data. To exercise any of these rights, please contact our support team using the email address at the bottom of this page:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within a reasonable response time.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data. We will comply unless we are required by law to retain it.
• Right to object: you may object to us processing your data for direct marketing or profiling purposes. We will respect such objections promptly.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

9. Children and Age Verification

The tm999 Platform is strictly intended for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal data, we will promptly close their account anddelete all associated data. Parents and guardians who believe their child may have registered on our Platform should contact our support team immediately.

10. Third-Party Links

The tm999 Platform does not contain links to external third-party websites. All navigation remains within the tm999 domain. In the event that any third-party content or integration is introduced in the future, this Policy will be updated accordingly, and such third parties will be governed by their own privacy policies over which tm999 has no control.

We are not responsible for the privacy practices of any third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) beyond our direct data-sharing arrangements with them. We encourage you to review the privacy policies of any external service you use in conjunction with your tm999 account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will post the updated Policy on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of the tm999 Platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tm999 handles your personal data, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within five (5) business days.

We are committed to resolving your privacy concerns fairly and transparently. If you feel your concern has not been addressed to your satisfaction, you retain the right to seek further recourse through appropriate channels available under applicable law.