Responsible Gaming at tm999

Our Commitment to Responsible Gaming

At tm999, responsible gaming is not a policy box to tick — it is a core part of how we operate every day. We believe that gambling should be an enjoyable, controlled leisure activity, not a source of financial stress or personal hardship. For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, we want every session on our platform to feel safe and in control.

Our platform provides a range of practical tools and resources that give players full control over their activity. Whether you want to set a daily budget, take a short break, or step away from gambling entirely, tm999 makes that simple and accessible directly from your account. We actively encourage all players to use these features as part of a balanced, responsible approach to gaming.

Recognising Problem Gambling

Gambling is a popular form of entertainment in Bangladesh, from cricket betting on BPL and IPL matches to live casino games and slots. However, for some individuals it can become problematic. Knowing the warning signs early makes it much easier to take action and seek help before the situation escalates.

• ›Spending more money on gambling than you can afford to lose
• ›Borrowing money or selling belongings to fund gambling sessions
• ›Feeling anxious, irritable, or restless when not gambling
• ›Chasing losses by placing larger or more frequent bets
• ›Neglecting work, study, family, or social commitments due to gambling
• ›Hiding gambling activity or lying to friends and family about it

If you recognise any of these patterns in yourself or someone you know, please reach out to our support team or consider using the self-exclusion tools available on your tm999 account. You do not need to face this alone.

Self-Exclusion Tools

Self-exclusion is one of the most powerful tools available to players who feel that gambling is getting out of hand. When you activate self-exclusion on your tm999 account, you will be prevented from accessing the platform for the duration you select. This is not a punishment — it is a proactive, practical step toward regaining control.

You can choose from several self-exclusion periods to match your personal needs. All requests are processed promptly, and our team will confirm activation within a short time of your request being submitted.

• ✓30-day temporary self-exclusion to take a clear break
• ✓3-month and 6-month medium-term exclusion options
• ✓12-month long-term exclusion for more serious concerns
• ✓Permanent account closure with no possibility of reversal

Deposit Limits & Budgeting

Setting a deposit limit is one of the simplest and most effective ways to maintain control over your gambling expenditure. On tm999, you can configure daily, weekly, or monthly deposit caps in Bangladeshi Taka directly from your account dashboard. Once set, these limits cannot be increased immediately — any increase request requires a cooling-off period, giving you time to reflect before spending more.

We strongly recommend that all players set a realistic budget before beginning any gaming session. Decide in advance how much you are comfortable losing, treat that amount as the full cost of your entertainment, and stop when you reach it. Never chase losses — every game on tm999, whether cricket betting, slots, or live casino, is designed to be enjoyed within a set budget, not to be used as a way to recover money.

Time-Out Features

Sometimes you may want to take a short pause from gambling without committing to a full self-exclusion. tm999's time-out feature lets you suspend your account for a set period — from 24 hours to 6 weeks — so you can step back, recharge, and return only when you feel ready. During a time-out, your account remains secure, your balance is protected, and all marketing communications are paused.

To activate a time-out, simply contact our support team at [email protected] with your preferred duration. The feature will be applied within a short time. We encourage players to use time-outs proactively — not only when gambling feels out of control, but as a healthy habit built into your regular gaming routine.

Protecting Younger Players

tm999 maintains a strict 21+ age policy. During registration, all players are required to verify their age before gaining full access to real-money gaming features. Our team reserves the right to request additional identity verification at any time. Any account found to belong to a player under 21 will be closed immediately and all funds will be returned.

If you share a device with younger family members, we strongly recommend using parental control software and keeping your tm999 login credentials private at all times. Do not allow anyone under 21 to use your account. Responsible gaming starts with responsible account management in the home.

Tips for Safe and Enjoyable Play

Following a few simple habits can make a significant difference in keeping your gaming experience positive and under control at all times.

• ✓Always gamble with money you can afford to lose — never use rent, bills, or savings
• ✓Set a time limit for each gaming session and stick to it using a phone alarm if needed
• ✓Take regular breaks — step away from the screen every 30-45 minutes
• ✓Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol
• ✓Balance gambling with other leisure activities — sports, time with family, or community events

Frequently Asked Questions